The only integrated solution which gives your venue a full 360 degree view of your Members!
BuzzConnect is a dynamic member engagement solution that drives your member behaviours, rewarding them for hitting thresholds, targets and tags unique to your venue. Best of all we work with you to create truly unique campaigns for your venue. You have total control over all the campaigns that we send out.
Rewards and take-ups are issued and tracked with the introduction of an integrated communications & BI platform, this allows us to completely track the reward and outcome to produce ROI reporting.
Buzz strategises with you and sets up all campaigns so all your staff need to do is what they do best…customer service!
How does BuzzConnect work for your venue? Watch our video to get an insight into what Buzz does!
Want to know more?
Click the book a demo button below
The focus on member engagement is the first to drop when something bigger comes along in the daily running of your venue. Once you drop that consistency in connecting with your members it is the hardest thing to pick up.
We keep the cogs turning no matter what is going on.
From strategy to proven results
Create it
Whether you want to reward your top gamers, Food and Beverage members or Bingo players it all begins with the planning and strategy of what you want to achieve and how much you want to spend on a campaign. At Buzz we sit down and work through all these key points with you to ensure each campaign is right for you and not a cookie cutter promotion formula.
Send it
Send a personalised message to your targeted members via email, SMS or both! Messages branded in your venues theming can:
Add points
Send QR offers
Inform of custom offer
Report on it
With interactive reporting you have the ability to check daily how each campaign is going. Track members spend across food, beverage and gaming to check the profitability of each campaign. No more second guessing ROI of promotions - True results at your fingertips!
Powerful Tools at Your Fingertips
Weather you want to reward your top gamers, Food and Beverage members or Bingo players it all begins with the planning and stragetgy of what you want to acheive and how much you want to spend on a campaign. At Buzz we sit down and work through all these key points with you to ensure each campaign is right for you and not a cookie cutter promotion formula.
SMS
Send direct personalised messages to a segment of your database at the touch of your fingertips. No more bulk SMS’s are needed as we help to segment your database. We can reduce your SMS costs as there is no need to send messages to everyone in your database - just those who need to hear your message!
Buzz Business Intelligence
See real results with Buzz’s interactive BI reporting. Log in to see all your favourite reports to track Gaming, Food and Beverage performance. Track your top and emerging members through all of Buzz’s custom reports - designed to make evaluating the data easy. Best of all results from these reports can be uploaded directly into the communications platform to enable new communications to be sent.
Now that’s a true 360 degree approach!
Keeping Your Staff in the Loop
How many times do your staff get caught out with new technology or promotions and don’t know what’s going on?
As part of BuzzConnect each new promotion comes with a staff ‘How To’ which ensures that no staff member can ever again say ‘No one told me!’
The other side of the coin and a main focus from Buzz is that the Customer has a seamless experience. Front of house needs to be as simple as possible to ensure the highest redemption and visitation results for your venue.
What People are Saying
“Our partnership with the crew at BUZZ has never yielded better results than with the implementation of their customer journey strategies.
Even before going LIVE, the personalisation and data driven concepts that they provide is extremely impressive and they are by no means protective of anything, which means you can build something that is unique to your venues strategy.
The ongoing support once you are up and running, just proves that their team have a genuine care for your venue and that they are as emotionally invested in the results as you are.
There is no “set and forget” mentality with BUZZ, they are always trying to think outside the box and tweak little things that I would have never considered and they basically drive the entire thing for you.
And with everything being so clearly measurable you can appreciate what ROI you are getting with easy understand metrics that you don’t have to spend hours constructing yourself.”
“I am very happy with the results of BuzzConnect which has increased visitation and turnover. It allows us to deliver rewards and recognition to our valuable players instantly which I know is essential.”
“Engaging the services of Buzz Consultants has been instrumental in the continued growth of our gaming performance. The member journeys that have been introduced ensure that our valued members are recognised and rewarded in real time.
Marianne, Merissa and the entire Buzz team are extremely knowledgeable in engagement strategies and their advice and assistance in creating the various pathways for patrons has been vital in us reaching our goals as an organisation. We look forward to continued work with Buzz and are excited about future campaigns”
“Our time working with Buzz Consultants has always been a positive and collaborative experience!
Through their Buzzconnect journeys, they have enabled us to extract valuable insights and leverage them to tailor our messaging to deliver a more personalised approach and enhanced our engagement with members.
The responsiveness of the Buzz team is incredible, they are always quick to reply, ensuring that all our segments are carefully managed. Whether it’s addressing specific queries or adjusting our campaigns on little notice, they work diligently to ensure the right message gets to the right member everytime. This level of attention to detail has been instrumental in maintaining strong member relationships and achieving our desired outcomes.
Overall, their ability to harness our membership data, their responsiveness, and their support, have made them an invaluable partner for our Membership and Marketing teams”
“I highly recommend Buzz Consultants, whose superior business intelligence services propelled us to a record financial year in 2023. With expertise in daily customer tracking and data analysis, they’ve revolutionised our marketing strategies and enhanced customer engagement.
Their accurately targeted campaigns have amplified our customer retention, satisfaction, and positively impacted our financial performance. Their commitment and innovative approach not only fuelled our growth but also deepened our understanding of our customers, enabling us to refine our services. Buzz Consultants is an essential partner for any club seeking growth, enhanced customer satisfaction, and financial success”
“Our partnership with Buzz Consultants has been easy and seamless since day one. Nothing is ever to much for the team at Buzz, from initial meetings to follow up phone calls and support there is always someone to answer any questions we might have.
The BuzzConnect product has been a game changer for the engagement with our members. The journeys created go far beyond a simple one step action (which is something we have always wanted to achieve) allowing for multiple rewards and communications to be sent based on members behaviours.
Buzz has worked closely with us on whole of venue(s) member engagement strategies and the results are reflected in the ever growing ROI. The whole team are able to pivot very quickly with any campaign adjustments to ensure to results are always in line with not only our strategy but also what the data is showing us. The documentation that comes with each of our journeys allows for easy staff training and communication, ensuring that our customers experience is a priority.
The collaboration between the two businesses has seen Buzz become part of the Panthers team. ”
“Being aware that we could be doing a lot more to encourage patrons to choose us more frequently over our competitors, like many small to medium sized venues our challenge was not having the experience to implement the strategic changes needed by ourselves.
We were a regional Club without a loyalty program and due to Covid setbacks, hadn’t made any real changes to gaming for close to two years. Our challenge was not having the experience to implement the changes needed by ourselves. The most affordable way forward was to engage a specialist consultant that had the experience and knowhow to make it work. Marianne and the team from Buzz offered a program and level of support that fitted us perfectly.
The launch of our Loyalty Program was seamless, and we are now doing so much more with the ability to better recognise our members and reward them appropriately. The systems Buzz put in place have made it easy for us to monitor and maintain. Now we have better engagement with our members, increased patronage and growth in membership.
Buzz have also been working with us on a gaming strategy that both our team and Board were comfortable with. We now have a replacement program in place with a much improved gaming floor layout and product choice that now sets us apart. Since engaging Buzz in February 2022 our ATD has increased by a ridiculous 31.5%.
Simply put, if you are not with Buzz, it is costing you money. ”
“Cabra Bowls Group has engaged Buzz now for 1 year and the journey has been seamless throughout. Marianne and her team truly understand the clubs industry and how important it is to engage with members on a personal level where each member is more than just a number but a person who is valued and contributes back into our communities. Nothing is ever too much for the team, from the 100s of changes to an EDM to a late night SOS call about a data enquiry.
Best of all, these ladies and Paul know how important it is to have fun in what we all do.”