The only integrated solution which gives your venue a full 360 degree view of your Members!
BuzzConnect is a dynamic member engagement solution that drives your member behaviors, rewarding them for hitting thresholds, targets and tags unique to your venue. Best of all we work with your to create truly unique campaigns for your venue. You have total CONTROL over all the campaigns that we send out.
Rewards and take up’s are issued and tracked with the introduction of an integrated communications & BI platform, this allows us to completely track the reward and outcome to produce ROI reporting.
Buzz strategises with you and sets up all campaigns so all your staff need to do is what they do best…customer service!
The focus on member engagement is the first to drop when something bigger comes along in the daily running of your venue. Once you drop that consistency in connecting with your members it is the hardest thing to pick up.
We keep the clogs turning no matter what is going on.
From Strategy to Proven Results
Create It
Weather you want to reward your top gamers, Food and Beverage members or Bingo players it all begins with the planning and stragetgy of what you want to acheive and how much you want to spend on a campaign. At Buzz we sit down and work through all these key points with you to ensure each campaign is right for you and not a cookie cutter promotion formula.
Send It
Send a personalised message to your targeted members via email, SMS or both! Messages branded in your venues theming can
Add points
send QR offers
Inform of custom offer
Report on It
With interactive reporting you have the ability to check daily how each campaign in going. Track members spend across food, beverage and gaming to check the profitability of each campaign. No more second guessing ROI of promotions - True results at your fingertips!
Powerful Tools at your Fingertips
Weather you want to reward your top gamers, Food and Beverage members or Bingo players it all begins with the planning and stragetgy of what you want to acheive and how much you want to spend on a campaign. At Buzz we sit down and work through all these key points with you to ensure each campaign is right for you and not a cookie cutter promotion formula.
SMS
Send direct personalised messages to a segment of your database at the touch of your fingertips. No more bulk SMS’s are needed as we help to segment your database. We can reduce your SMS costs as there is no need to send messages to everyone in your database - just those who need to hear your message!
Buzz Business Intelligence
See real results with Buzz’s interactive BI reporting. Log in to see all your favourite reports to track Gaming, Food and Beverage performance. Track your top and emerging members through all of Buzz’s custom reports - designed to make evaluating the data easy. Best of all results from these reports can be uploaded DIRECTLY into the communications platform to enable new communications to be sent.
Now that’s a true 360 approach!
Keeping your staff in the loop.
How many times do your staff get caught out with new technology or promotions and don’t know what’s going on?
As part of BuzzConnect each new promotion comes with a staff ‘How To’ which ensures that no staff member can ever again say ‘No one told me!’
The other side of the coin and a main focus from Buzz is that the Customer has a seamless experience. Front of house needs to be as simple as possible to ensure the highest redemption and visitation results for your venue.
What People Are Saying
“Having everything setup, tested and measured by Buzz made the entire process smooth and we were able to use certain angles for rewarding our members that we had never previously had time to implement, or had never considered.”
— Jamie Neil Club Rivers
“I am very happy with the results of BuzzConenct which has increased visitation and turnover. It allows us to deliver rewards and recognition to our valuable players instantly which I know is essential.”
— Ellie Fei City Club Group
“Thank you, Buzz and the team for being so proactive in working with clubs to achieve maximum results. Once the program started we instantly saw growth and in a 12 week period, we went from zero growth last year to a 14.66% growth in turnover and a 7.46% growth in the net.”
— Tere Sheehan Cherry St Sports
“Having a team of experts at our fingertips has been amazing. Not only have we grown our top tiers, but we have also grown our relationships with the mid tiers and potential future top tiers. Thank you Buzz for always having the answer to What’s Next!”
— Chris Dunn Strathfield Sports Club