Member Engagement
Whether it be a tiered or a flat approach we’ve got you covered!
Any loyalty program has to be a combined mix of technology/ system capabilities and human/ people interaction. You simply can not have one with out the other. This will create the best possible customer experience.
At Buzz we thrive on making the best out of EXISTING technologies and pairing it with our staff training to ensure that your members get the most seamless experience ever.
What makes Member Engagement Great?
Tiering
Set up, budget and plan to ensure your program rewards members in the right segments at the right cost! No run away budgets with a linear approach. Marketing and design of program assets to fit in with your strategic marketing plan.
Existing Technology
We are fortunate to work in an industry with amazing technological developments in gaming systems, POS and paging. We know your investments in these technologies can be high so at Buzz we work with your existing technologies to drive the features to their maximum capabilities.
Flat Program
Tiering not for you? No problems! There are many ways we can segment your membership base including seasonal and non seasonal members to ensure we are getting the right information and rewards to the right members!
Staff Training
If you had the best systems in the world, but your members experience bad customer service or if they didn’t know how to use it would they return? It is so important to keep your staff up to date with all the ways a member can be rewarded in your venue. With constant training provided your staff will be able to focus on being the customer service rock stars we know they are!
Monthly Reporting
How do you know what you are doing is making a difference? With Buzz weekly and monthly reporting you can track what each of your member segments are doing and how much your promotions are driving the best members to your venue!.
Clever Integrations
Just because you have all different technology doesn’t mean they don’t have to talk to each other! With our BuzzConnect solution we take your Gaming, POS, WIFI, Bookings and any other data feeds and put it in one place for a true 360 degree view of your Members!
Rewards for ALL
Not just a gaming promotion. We pride ourselves on offering a whole of club rewards experience for all your members. Why should you turn your back on valuable Food and Beverage members because they are not gamers?
Real Results
We pride ourselves on building real results for our clients. High engagement rates in our email and SMS communications as well as high enquiry rates on Member Engagement promotions are just some of the extra layers of results we look at. We also look at the traditional KPI’s of growth which include turnover, net, memberships and visitation.